Skip to main content
Defentria

Respond and lead

What to do if something goes wrong

Anyone can make a mistake. What matters is knowing what to do in the first minutes: who to tell, what not to touch and how to stop the problem growing. And making sure reporting isn't scary.

Your team learns to

Act well in the first minutes after a click or a fraud: what to do, what not to touch and who to tell.

What we cover

  • What to do after a click or a password typed in the wrong place
  • Who to tell and how
  • What not to do so it doesn't get worse
  • A simple protocol the whole team knows
A real case
Someone has typed their password into a fake page and doesn't know whether to say so.

Tailored to your company

We adapt the examples to your industry, the tools you use and the roles in your team. The length and schedule too.